WEFT THEORY / LEGAL
Refund & Cancellation
How cancellation, credit returns and payment refunds work in Weft Theory.
On this page
Key points
- Monthly plans auto-renew through Razorpay. Ask to cancel before your next renewal.
- Cancellation takes effect at the end of the current billing cycle; access and plan credits remain until then.
- Used credit packs are non-refundable unless law requires otherwise. Unused-pack requests have a refund window.
- Failed generations return credits automatically, rather than money to your payment method.
- Duplicate or erroneous charges are refunded to the original payment method through Razorpay.
1. Cancel a subscription
Monthly subscription plans renew automatically through Razorpay until cancelled. Payments are processed in Indian rupees (INR).
To request cancellation, contact [[email protected]] before the next renewal. Include your account’s mobile number and country code, and your subscription identifier.
- When cancellation takes effect: at the end of your current billing cycle. Access and plan credits remain until then, with no further subscription charges after that cycle.
- Plan credits: reset at renewal and do not carry over.
- Pack credits and starting grants: do not expire. Using the app still requires a paid or operator-granted plan; there is no free plan.
2. Credit pack refunds
One-time credit packs are non-refundable once credits from the pack have been used, except where applicable law requires otherwise.
For an unused pack, contact the operator to request a refund within [refund window] from purchase. This request window applies to unused credits only.
3. Failed generations
Credits consumed by a failed generation are returned automatically to your credit balance. This is a credit return, not a money refund to your payment method.
If credits have not been returned, contact the operator with the affected job details.
4. Duplicate or erroneous charges
Duplicate or erroneous charges are refunded to the original payment method through Razorpay.
Receipt depends on typical Razorpay and bank processing timelines. The exact time can vary by payment method and bank.
5. How to request help
Use the contact details below and include:
- Your account’s mobile number and country code.
- The relevant order, payment or subscription identifier.
- The payment date and amount.
- A short explanation: cancellation, an unused-pack refund, a payment error or a missing credit return.
- For a generation issue, the job identifier if available.
Do not send card, UPI or bank credentials, or a sign-in code. Statutory refund rights are not limited by this policy.
6. Contact and help
Need help with a payment or cancellation?
Email [[email protected]] with the details listed above.
[Legal business name]
[Registered address]